Visitation Policy and Procedure

The Maplewood’s goal is to welcome resident visitors as often as possible. This policy reflects the guidance issued on November 11, 2021 from the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC) regarding visitation in nursing homes.

Entering the Building and Visitation Hours:

  • Visitation at Maplewood is available 7 days a week. Maplewood requests that visits occur between the hours of 9 am and 7 pm.
  • All visitors must enter the facility via the Daniel Dr. entrance.
  • Any potential visitor who has had close contact with someone with COVID-19 or is exhibiting signs and symptoms that resemble COVID-19 should avoid visiting The Maplewood for 14 days.
  • Maplewood requests (but does not require) that all visitors be vaccinated against COVID-19.
  • All visitors are required to sign in at our Daniel Dr. entrance and provide required screening information about recent exposure to COVID-19 as well as their contact information. Should a COVID-19 outbreak occur, this information will be acquired by the NYS DOH.
  • Visitor temperature will be monitored and stored by an infrared camera located at the building entrance. If a visitor is found to have an elevated temperature, facility staff will be alerted and that visitor will be asked to go to the secondary screening protocol.

Indoor Visiting:

  • All visitors are required to wear face coverings over the nose and mouth at all times while in public areas inside the building or outside in the presence of residents.
  • Visitors are not required to wear face masks while in your resident’s room if the resident and all visitors are fully vaccinated. Visitors must wear face masks when in the presence of other residents or facility personnel.
  • Hand hygiene must be followed before and after the visit.
  • Families are asked to be reasonable about how many people visit at one time. Our coffee lounge, living rooms and common areas are available for your use. Please do not congregate in hallways.

Personal Caregivers and Compassionate Caregivers:

  • Each resident may designate up to 2 personal caregivers and up to 2 compassionate caregivers.
  • A personal caregiver is defined as one who provides resident care and support to benefit mental, physical and/or social well-being. COVID testing may be required of personal caregivers.
  • A compassionate caregiver is defined as one who provides care and support in anticipation of resident end of life or a resident instance of significant mental, physical or social decline.

Suspension of Visitation:

  • If a resident or staff member is found to be positive for COVID-19, or if there is suspected exposure of a resident from a visitor, visitation suspension will not include personal and compassionate caregivers, however, additional infection control measures may be required during such an event.